HIOBuy Developer Platform Refund Policy

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on paid HIOBuy Developer Platform subscriptions purchased through our checkout (including purchases processed by our Merchant of Record, Paddle).

If you are not satisfied with the HIOBuy Developer Platform for any reason, contact [email protected] within 30 days of your purchase for a full refund. No questions asked.

2. How to Request a Refund

Email [email protected] with the subject line "Refund Request" and include your account email, company name, and invoice or transaction ID.

You may also request a refund through Paddle buyer support at https://paddle.net where your purchase was processed by Paddle.

Approved refunds are returned to the original payment method, typically within 14 days of approval.

3. Subscription Cancellation

You may cancel your subscription at any time to prevent future billing by contacting [email protected] or through your account billing settings.

Cancellation takes effect at the end of the current billing period and stops further renewal charges.

4. Contact

This Refund Policy is provided by 深圳通晓网络科技有限公司 (Shenzhen Tongxiao Network Technology Co., Ltd.), operating HIOBuy.

Refund questions: [email protected]